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Privacy and Security
We know you're
concerned about protecting your privacy online, and so are we.
At FJAproducts.com, we treat your personal information
(especially your credit card number) with the highest standards
of safety, security and confidentiality. The
personal information you provide will only be used by FJAproducts.com
and will not be sold, rented or given to any
other entity.
FJAproducts.com uses customer
information collected only to process your order or pricing
request. We do not collect personal information without
your knowledge. We do not sell, rent or give your personal
information to unrelated third parties. Examples of
personal information include: your full name, home address,
billing address, e-mail address and phone number.
This policy explains how we collect information about you and
how we use that information. We also outline the choices you
have. By shopping at FJAproducts.com, you accept the practices
outlined in this Privacy Policy.
If you have any questions about our privacy policy, contact
us via e-mail at support@fjaproducts.com.
Or, write us at FJAproducts.com Customer Service, PO Box 341,
San Marcos, CA 92079.
What we gather: we need your name, billing address,
shipping address, e-mail address, home phone number and credit
card number to process and ship your order. We will need your
e-mail address to confirm your order and keep you updated on
your order status (i.e., tracking number). If we have a question
about your order, we may contact you by e-mail or by phone. For
example, we may call you to verify your credit card information
on a large purchase. We do this for your protection.
For price quotes, we will need your
e-mail address and or phone number and the state you reside
in. This information is needed to complete your request
and get a response back to you as soon as possible.
In addition, we use your information to recommend products
and features based on your past purchases, to personalize our
newsletter if you choose to subscribe, to maintain your account
and to improve your shopping experience.
Who we share it with: FJAproducts.com is a subsidiary
of Francis, James & Associates. The company that
operates online office supply stores under the names
FJAproducts.com, Zbin.com and laserconcepts-llc.com. We
share customer information with Francis, James & Associates.
Third parties: FJAproducts.com does not share
information about you with unrelated third parties. However, we
may disclose aggregate customer information (such as number of
visits or average order amounts) to advertisers or other third
parties.
The FJAproducts.com Newsletter: if you do not want to
receive the personal e-mail newsletters from FJAproducts.com
with updates on sales, promotions and new products, you must
check "NO" when completing the order or Quick Quote
forms. You can unsubscribe to the FJAproducts.com
newsletter at anytime by replying to the letter and placing
"REMOVE" in the subject line.
Contacting FJAproducts.com Customer Service: if you
contact FJAproducts.com customer service, we will use your name,
e-mail address, phone number and order history to answer your
question or solve your problem quickly. We will not add
your e-mail address to our personal newsletter mailing list if
you contact customer service.
Legal requests: we may release customer account or
other information if we're advised that release is necessary to
comply with the law, or to protect the rights, property and
safety of FJAproducts.com, our customers or others. This may
include the exchange of information with companies and
organizations or law enforcement for loss prevention and credit
risk reduction.
Protecting your personal information: FJAproducts.com
pledges a safe and worry-free shopping experience. We use the
industry standard for Internet security, Secure Sockets Layer
(SSL 128-bit) encryption to scramble your personal and credit
card information as it travels over the Internet during the
checkout process. This encryption makes it impossible for anyone
to read your information in transit. We protect all of your
personal information, including your name, address, and credit
card information. For an additional layer of security, we remove
your personal information from our server once your order has
been processed. You personal information is then
maintained on our in-house accounting database, which is NOT accessible
from the Internet.
You will know you're in the "secure" area of our
website when you select "Order Online" after you begin
the checkout process. Once selected, you will see
"http" portion of FJAproducts.com's website address in
your browser changes to "https." The "s"
stands for "secure." In addition, both Netscape and
Internet Explorer use special symbols to indicate that you're in
a website's secure area. (Earlier versions of Netscape use a
highlighted key. More recent versions of Netscape and all
versions of Internet Explorer show a closed, highlighted lock.)
Some browsers let you know that you're moving in or out of a
secure area by notifying you with a special pop-up window that
requires you to click "ok" before continuing.
Protecting your credit card information: Secure
Sockets Layer (SSL 128-bit) encryption scrambles your credit
card number when you submit your order, making it completely
unreadable as it travels over the Internet. For an additional
layer of security, we encrypt every credit card number we store
in our database.
FJAproducts.com
pledges a safe and worry-free shopping experience. We use the
industry standard for Internet security, Secure Sockets Layer
(SSL 128-bit) encryption to scramble your personal and credit
card information as it travels over the Internet during the
checkout process. This encryption makes it impossible for anyone
to read your information in transit. We protect all of your
personal information, including your name, address, and credit
card information.
For an additional
layer of security, we remove your personal information from our
server once your order has been processed. You personal
information is then maintained on our in-house accounting
database, which is NOT accessible from the Internet.
Currently,
FJAproducts.com does not use cookies, however, with a customer
recognition system in development, cookies will soon be
implemented. When
implemented, Cookies will
help us identify you when you visit FJAproducts.com. If you have
a coupon or refer-a-friend discount from us or another site,
this information may be stored in your cookie. We will not store
your password or any personal information in your cookie.
If you want to prevent your browser from accepting cookies,
set your browser options to let you know when you receive a new
cookie, or turn off your cookies completely. You can find out
how by reading the "help" portion of your toolbar on
most browsers.
If you have more questions about
this privacy statement, the practices of this site or your
dealings with FJAproducts.com, e-mail support@fjaproducts.com,
or write to us at:
FJAproducts.com
Customer Service
PO Box 341
San Marcos, CA 92079
or
FJAproducts.com
Customer Service
PO Box 1928
Bangor, ME 04401
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Secure Online Shopping
