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We understand that sometimes you may simply want to return an item for a full refund, and we make it easy. You can return any item within 90 days of the invoice date by requesting a Return Merchandise Authorization (RMA) and returning the unused/unopened cartridges for a full refund excluding shipping and handling charges. If the order shipped with our free freight option there will be a $5.95 restocking fee.
To process your return, please contact Customer Service by phone or email (email@example.com) to request an RMA. Your RMA number helps us track your return and ensures itís processed according to your wishes. All returns must be shipped freight prepaid, with our RMA visibly written on the mailing label. Please enclose:
All returns must be in resalable condition. Inner packing, if any, must remain unopened and manufacturers' packing must be unopened and free of any markings, labels, etc.
Defective products must be reported within 90 days of the invoice date. If you receive a defective product, FJAproducts.com can either send you a replacement cartridge or give you a full refund excluding shipping and handling charges. In either case, you will be sent a Pre-Paid Mailing Label for you to return the item. In order to receive a replacement or refund on your ink products it must be returned at least 60% full (verified by weight).
When returning defective cartridges you must enclose the following:
To process your return, please contact Customer Service by phone or email (firstname.lastname@example.org) to request a Return Merchandise Authorization (RMA), which needs to be included with the defective cartridge.
The fastest way to exchange an item is to simply place a new order for the item you want and then return the unwanted items. Please submit an RMA request before returning the unwanted item.
Processed orders cannot be cancelled. The customer is responsible for all freight charges, a 15-20% restocking fee and all bankcard service fees on cancelled orders or refused deliveries.
Lost/Stolen or Damaged Merchandise:
All claims related to damaged merchandise or shipping shortages must be made within 5 days of the invoice date. FJAproducts.com is not responsible for lost or stolen shipments, if you are concerned about UPS, FedEx, Airborne Express or the Post Office leaving packages and would like signature confirmation added to your order, you may request this by calling 800-982-9989. Signature Confirmation is available for an additional $5.00.
We know you're concerned about protecting your privacy online, and so are we. FJAproducts.com is committed to safeguarding your privacy online; we treat your personal information (especially your credit card number) with the highest standards of safety, security and confidentiality. The personal information you provide will only be used by FJAproducts.com and will not be sold, rented or given to any other entity. We collect only essential customer contract information, such as your email address, mailing address, shipping address, and credit card information. The contact information is only used to get in touch with you when necessary. All Credit card information is used only to bill you for the products and services that you select.
FJAproducts.com respects the privacy of our customers. We do not and will not willingly share the information you provide us with outside companies or organizations. This policy applies specifically to your name, email address, phone number, and any other individually identifiable information.
What We Gather
FJAproducts.com uses customer information collected only to process your order or pricing request. We do not collect personal information without your knowledge. We do not sell, rent or give your personal information to unrelated third parties. Examples of personal information include: your full name, home address, billing address, e-mail address and phone number.
We need your name, billing address, shipping address, e-mail address, home phone number and credit card number to process and ship your order. We will need your e-mail address to confirm your order and keep you updated on your order status (i.e., tracking number). If we have a question about your order, we may contact you by e-mail or by phone. For example, we may call you to verify your credit card information on a large purchase. We do this for your protection. For price quotes, we will need your e-mail address and or phone number and the state you reside in. This information is needed to complete your request and get a response back to you as soon as possible.
In addition, we use your information to recommend products and features based on your past purchases, to personalize our newsletter if you choose to subscribe, to maintain your account and to improve your shopping experienceYou may choose not to receive these e-mails by updating your account profile.
Who We Share It With
FJAproducts.com is a subsidiary of Francis, James & Associates.The company that operates online office supply stores under the names FJAproducts.com, Zbin.com and laserconcepts-llc.com.We share customer information with Francis, James & Associates.
FJAproducts.com does not share information about you with unrelated third parties. However, we may disclose aggregate customer information (such as number of visits or average order amounts) to advertisers or other third parties.
If you do not want to receive the personal e-mail newsletters from FJAproducts.com with updates on
sales, promotions and new products, you may choose not to receive these e-mails by updating
your account profile You can also unsubscribe to the FJAproducts.com newsletter at anytime by
replying to the letter and placing
Contacting FJAProducts.com Customer Service
If you contact FJAproducts.com customer service, we will use your name, e-mail address, phone number and order history to answer your question or solve your problem quickly.We will not add your e-mail address to our personal newsletter mailing list if you contact customer service.
We may release customer account or other information if we're advised that release is necessary to comply with the law, or to protect the rights, property and safety of FJAproducts.com, our customers or others. This may include the exchange of information with companies and organizations or law enforcement for loss prevention and credit risk reduction.
Protecting Your Personal Information
FJAproducts.com pledges a safe and worry-free shopping experience. We use the industry standard for Internet security, Secure Sockets Layer (SSL) encryption to scramble your personal and credit card information as it travels over the Internet during the checkout process. This encryption makes it impossible for anyone to read your information in transit. We protect all of your personal information, including your name, address, and credit card information. All of your information is stored on a secure server using the latest encryption technology.
You will know you're in the "secure" area of our Website when you select "Order Online" after you begin the checkout process. Once selected, you will see "http" portion of FJAproducts.com's Website address in your browser changes to "https." The "s" stands for "secure." In addition, all modern browsers use special symbols to indicate that you're in a website's secure area.
Protecting Your Credit Card Information
Secure Sockets Layer (SSL) encryption scrambles your credit card number when you submit your order, making it completely unreadable as it travels over the Internet. All of your information is stored on a secure server using the latest encryption technology.
How Your Account Information is Kept Secure
FJAproducts.com pledges a safe and worry-free shopping experience. We use the industry standard for Internet security, Secure Sockets Layer (SSL) encryption to scramble your personal and credit card information as it travels over the Internet during the checkout process. This encryption makes it impossible for anyone to read your information in transit. We protect all of your personal information, including your name, address, and credit card information.All of your information is stored on a secure server using the latest encryption technology.
We may occasionally run contests on our site in which we ask visitors for personal information (like their email and mailing addresses). We use the data from our contests to send users information about our company. The customer's contact information is also used to contact the visitor when necessary. You may choose not to receive these e-mails by updating your account profile.
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