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Company Policies

Guarantee and Returns

Returns

We understand that sometimes you may simply want to return an item for a full refund, and we make it easy. You can return any item within 90 days of the invoice date by requesting a Return Merchandise Authorization (RMA) and returning the unused/unopened cartridges for a full refund excluding shipping and handling charges. If the order shipped with our free freight option there will be a $5.95 restocking fee.

To process your return, please contact Customer Service by phone or email (support@fjaproducts.com) to request an RMA. Your RMA number helps us track your return and ensures itís processed according to your wishes. All returns must be shipped freight prepaid, with our RMA visibly written on the mailing label. Please enclose:

All returns must be in resalable condition. Inner packing, if any, must remain unopened and manufacturers' packing must be unopened and free of any markings, labels, etc.

Defective Products

Defective products must be reported within 90 days of the invoice date. If you receive a defective product, FJAproducts.com can either send you a replacement cartridge or give you a full refund excluding shipping and handling charges. In either case, you will be sent a Pre-Paid Mailing Label for you to return the item. In order to receive a replacement or refund on your ink products it must be returned at least 60% full (verified by weight).

  • Refunds: FJAproducts.com will issue a full refund for defective products (less shipping/handling charges) once the defective item has been received and inspected.
  • Replacements: FJAproducts.com will send replacements at no additional cost for defective products. Please return the defective item using our pre-paid shipping label within 30 days to avoid additional charges (equal to the replacement cost).

When returning defective cartridges you must enclose the following:

To process your return, please contact Customer Service by phone or email (support@fjaproducts.com) to request a Return Merchandise Authorization (RMA), which needs to be included with the defective cartridge.

Exchanges

The fastest way to exchange an item is to simply place a new order for the item you want and then return the unwanted items. Please submit an RMA request before returning the unwanted item.

Cancelled/Refused Orders

Processed orders cannot be cancelled. The customer is responsible for all freight charges, a 15-20% restocking fee and all bankcard service fees on cancelled orders or refused deliveries.

Lost/Stolen or Damaged Merchandise:

All claims related to damaged merchandise or shipping shortages must be made within 5 days of the invoice date. FJAproducts.com is not responsible for lost or stolen shipments, if you are concerned about UPS, FedEx, Airborne Express or the Post Office leaving packages and would like signature confirmation added to your order, you may request this by calling 800-982-9989. Signature Confirmation is available for an additional $5.00.

Privacy Policy

We know you're concerned about protecting your privacy online, and so are we. FJAproducts.com is committed to safeguarding your privacy online; we treat your personal information (especially your credit card number) with the highest standards of safety, security and confidentiality. The personal information you provide will only be used by FJAproducts.com and will not be sold, rented or given to any other entity. We collect only essential customer contract information, such as your email address, mailing address, shipping address, and credit card information. The contact information is only used to get in touch with you when necessary. All Credit card information is used only to bill you for the products and services that you select.

FJAproducts.com respects the privacy of our customers. We do not and will not willingly share the information you provide us with outside companies or organizations. This policy applies specifically to your name, email address, phone number, and any other individually identifiable information.

What We Gather

FJAproducts.com uses customer information collected only to process your order or pricing request. We do not collect personal information without your knowledge. We do not sell, rent or give your personal information to unrelated third parties. Examples of personal information include: your full name, home address, billing address, e-mail address and phone number.

We need your name, billing address, shipping address, e-mail address, home phone number and credit card number to process and ship your order. We will need your e-mail address to confirm your order and keep you updated on your order status (i.e., tracking number). If we have a question about your order, we may contact you by e-mail or by phone. For example, we may call you to verify your credit card information on a large purchase. We do this for your protection. For price quotes, we will need your e-mail address and or phone number and the state you reside in. This information is needed to complete your request and get a response back to you as soon as possible.

In addition, we use your information to recommend products and features based on your past purchases, to personalize our newsletter if you choose to subscribe, to maintain your account and to improve your shopping experienceYou may choose not to receive these e-mails by updating your account profile.

Who We Share It With

FJAproducts.com is a subsidiary of Francis, James & Associates.The company that operates online office supply stores under the names FJAproducts.com, Zbin.com and laserconcepts-llc.com.We share customer information with Francis, James & Associates.

Third Parties

FJAproducts.com does not share information about you with unrelated third parties. However, we may disclose aggregate customer information (such as number of visits or average order amounts) to advertisers or other third parties.

Newsletter

If you do not want to receive the personal e-mail newsletters from FJAproducts.com with updates on sales, promotions and new products, you may choose not to receive these e-mails by updating your account profile You can also unsubscribe to the FJAproducts.com newsletter at anytime by replying to the letter and placing "REMOVE" in the subject line.

Contacting FJAProducts.com Customer Service

If you contact FJAproducts.com customer service, we will use your name, e-mail address, phone number and order history to answer your question or solve your problem quickly.We will not add your e-mail address to our personal newsletter mailing list if you contact customer service.

Legal Requests

We may release customer account or other information if we're advised that release is necessary to comply with the law, or to protect the rights, property and safety of FJAproducts.com, our customers or others. This may include the exchange of information with companies and organizations or law enforcement for loss prevention and credit risk reduction.

This policy explains how we collect information about you and how we use that information. We also outline the choices you have. By shopping at FJAproducts.com, you accept the practices outlined in this Privacy Policy.

If you have any questions about our privacy policy, contact us via e-mail at support@fjaproducts.com. Or, write us at FJAproducts.com Customer Service, PO Box 341, San Marcos, CA 92079.

Security Policy

Protecting Your Personal Information

FJAproducts.com pledges a safe and worry-free shopping experience. We use the industry standard for Internet security, Secure Sockets Layer (SSL) encryption to scramble your personal and credit card information as it travels over the Internet during the checkout process. This encryption makes it impossible for anyone to read your information in transit. We protect all of your personal information, including your name, address, and credit card information. All of your information is stored on a secure server using the latest encryption technology.

You will know you're in the "secure" area of our Website when you select "Order Online" after you begin the checkout process. Once selected, you will see "http" portion of FJAproducts.com's Website address in your browser changes to "https." The "s" stands for "secure." In addition, all modern browsers use special symbols to indicate that you're in a website's secure area.

Protecting Your Credit Card Information

Secure Sockets Layer (SSL) encryption scrambles your credit card number when you submit your order, making it completely unreadable as it travels over the Internet. All of your information is stored on a secure server using the latest encryption technology.

How Your Account Information is Kept Secure

FJAproducts.com pledges a safe and worry-free shopping experience. We use the industry standard for Internet security, Secure Sockets Layer (SSL) encryption to scramble your personal and credit card information as it travels over the Internet during the checkout process. This encryption makes it impossible for anyone to read your information in transit. We protect all of your personal information, including your name, address, and credit card information.All of your information is stored on a secure server using the latest encryption technology.

External Links

FJAproducts.com's Website contains links to other sites. FJAproducts.com is not responsible for their privacy practices or the content of such web sites. In addition, we do not share or exchange information about our customers with these web sites. Please review the privacy policy of those sites to understand the implications of providing information to these other sites.

The information you submit to us is controlled by the privacy policy in effect at the time you submit it. If we significantly change our policy, we will notify you of the policy changes and provide you with the opportunity to not participate in the new policy by having your information removed from our server.

Survey and Contests

We may occasionally run contests on our site in which we ask visitors for personal information (like their email and mailing addresses). We use the data from our contests to send users information about our company. The customer's contact information is also used to contact the visitor when necessary. You may choose not to receive these e-mails by updating your account profile.