Frequently Asked Questions
What's the difference between OEM, OEM-C, Generic, etc.?
OEM represents the phrase
"Original Equipment Manufacturer" which is generally associated with
the brand name of the manufacturer.
cartridges (or compatible) are targeted to meet or exceed OEM
performance. These are simply OEM cartridges that are compatible with
several different fax, printer, or copier models. The
use of Compatible cartridges does not void Printer Warranty, which is proven by
the following US Congress New Legislation!
Generic cartridges are specially
manufactured to meet or exceed OEM (Original Equipment Manufacturer)
specifications and high standards of quality and reliability and offer
high-quality printing results. Manufactured 100% brand new, containing only new
components, they are an economical alternative to expensive name-brand
cartridges and supplies, and allow for big savings over brand-name cartridges
and supplies. The use of Generic
replacement cartridges does not void Printer Warranty, which is proven by the
following US Congress New Legislation!
Remanufactured cartridges have been
recycled to meet or exceed OEM (Original Equipment Manufacturer)
specifications. The recycling and reprocessing process involves
disassembling, inspecting, cleaning, replacing warn parts, reassembling, and
filling the toner or ink. Once the remanufacturing process is complete,
the cartridge is then print tested, sealed, and packaged for resale. All
FJAproducts.com remanufactured toner cartridges contain NEW
longer life drums and are strongly backed by our 100% quality guarantee!
What are Remanufactured Inkjet Cartridges?
Inkjet cartridges are cleaned using steam, heat and pressure to ensure an
environment free of contamination resulting from old or dried ink. Cartridges
are then refilled through the print head, packaged in a static free bag and
boxed for use. All FJAproducts.com remanufactured inkjet cartridges are strongly backed by our
100% quality guarantee! The use of
Remanufactured replacement cartridges does not void Printer Warranty, which is
proven by the following US Congress New Legislation!
What are Remanufactured Laser Cartridges?
Remanufactured laser cartridges have been remanufactured to perform the same as, or better
than new. This is a process that includes: disassembly, cleaning,
replacing worn parts, i.e. wiper blade, doctor blade, drum, recovery blade, and
any other parts that may have excessive wear from the previous cycle. The
hopper is then heat sealed, and refilled with toner either matching or
exceeding the original specifications. The cartridge is then reassembled,
tested, labeled and packaged for use.
All FJAproducts.com remanufactured
toner cartridges contain NEW longer life drums and are strongly
backed by our 100% quality guarantee! The use of Remanufactured replacement cartridges does not void Printer
Warranty, which is proven by the following US Congress New Legislation!
Will using Non-OEM cartridges void my warranty?
No, the use of non-OEM replacement cartridges does
not void your Printer Warranty, which is proven by the following US Congress
Magnuson-Moss Warranty Improvement Act
United States Code Annotated
Title 15 Commerce and Trade
Chapter 50 Consumer Product Warranties 15 Section 2302
No warrantor of a consumer product may
condition his written or implied warranty of such product on the consumer's
using, in connection with such product, any article or service (other than
article or service provided without charge under the terms of the warranty)
which is identified by brand, trade or corporate name; except that the
prohibition of this subsection may be waived by the commission if:
||The warrantor satisfies the Commission that the warranted product will function
properly only if the article or service so identified is used in connection
with the warranted product, and
||The Commission finds that such a waiver is in the public interest.
What does this mean for you?
This simply means that the manufacturer
of the machine you are using cannot void the warranty because you use supplies
and products manufactured by a third party manufacturer, UNLESS they
provide those supplies to you at no cost, which is typical for leased
How do I return empty cartridges?
If you have a cartridge that requires the return of
your empty, or if you have empty cartridges that you would like recycled,
FJAproducts.com will provide a Return Label. You will receive the label via email, which you can then print, and
affix to the box for return, please note that all empty cartridge returns
cannot be mailed via priority mail, first class only. The label you receive will contain detailed instructions for
returning your empties.
Please note: Currently, there are only a limited number of
cartridges that we provide mailing labels for, if you would like further
information, please email firstname.lastname@example.org.
I can't find the product I need, do you sell products not listed?
Yes, we carry cartridges for every machine, make,
and model. If you do not see the product youre looking for, please
complete our Quick Quote
form and you will receive a price quote ASAP,
or if you prefer, you can contact our office at 1-800-982-9989. If this
quote is for multiple items, please contact