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Privacy and Security

Commitment to Privacy

We know you're concerned about protecting your privacy online, and so are we. At FJAproducts.com, we treat your personal information (especially your credit card number) with the highest standards of safety, security and confidentiality.  The personal information you provide will only be used by FJAproducts.com and will not be sold, rented or given to any other entity.  

What Information Do You Gather About Me?

FJAproducts.com uses customer information collected only to process your order or pricing request.  We do not collect personal information without your knowledge. We do not sell, rent or give your personal information to unrelated third parties.  Examples of personal information include: your full name, home address, billing address, e-mail address and phone number.

This policy explains how we collect information about you and how we use that information. We also outline the choices you have. By shopping at FJAproducts.com, you accept the practices outlined in this Privacy Policy.

If you have any questions about our privacy policy, contact us via e-mail at support@fjaproducts.com. Or, write us at FJAproducts.com Customer Service, PO Box 341, San Marcos, CA 92079.

What we gather: we need your name, billing address, shipping address, e-mail address, home phone number and credit card number to process and ship your order. We will need your e-mail address to confirm your order and keep you updated on your order status (i.e., tracking number). If we have a question about your order, we may contact you by e-mail or by phone. For example, we may call you to verify your credit card information on a large purchase. We do this for your protection.  For price quotes, we will need your e-mail address and or phone number and the state you reside in.  This information is needed to complete your request and get a response back to you as soon as possible.

In addition, we use your information to recommend products and features based on your past purchases, to personalize our newsletter if you choose to subscribe, to maintain your account and to improve your shopping experience.

Who we share it with: FJAproducts.com is a subsidiary of Francis, James & Associates.  The company that operates online office supply stores under the names FJAproducts.com, Zbin.com and laserconcepts-llc.com.  We share customer information with Francis, James & Associates.

Third parties: FJAproducts.com does not share information about you with unrelated third parties. However, we may disclose aggregate customer information (such as number of visits or average order amounts) to advertisers or other third parties.

The FJAproducts.com Newsletter: if you do not want to receive the personal  e-mail newsletters from FJAproducts.com with updates on sales, promotions and new products, you must check "NO" when completing the order or Quick Quote forms.  You can unsubscribe to the FJAproducts.com newsletter at anytime by replying to the letter and placing "REMOVE" in the subject line.  

Contacting FJAproducts.com Customer Service: if you contact FJAproducts.com customer service, we will use your name, e-mail address, phone number and order history to answer your question or solve your problem quickly.  We will not add your e-mail address to our personal newsletter mailing list if you contact customer service.

Legal requests: we may release customer account or other information if we're advised that release is necessary to comply with the law, or to protect the rights, property and safety of FJAproducts.com, our customers or others. This may include the exchange of information with companies and organizations or law enforcement for loss prevention and credit risk reduction.

How Secure Is My Information?

Protecting your personal information: FJAproducts.com pledges a safe and worry-free shopping experience. We use the industry standard for Internet security, Secure Sockets Layer (SSL 128-bit) encryption to scramble your personal and credit card information as it travels over the Internet during the checkout process. This encryption makes it impossible for anyone to read your information in transit. We protect all of your personal information, including your name, address, and credit card information. For an additional layer of security, we remove your personal information from our server once your order has been processed.  You personal information is then maintained on our in-house accounting database, which is NOT accessible from the Internet.

You will know you're in the "secure" area of our website when you select "Order Online" after you begin the checkout process.  Once selected, you will see "http" portion of FJAproducts.com's website address in your browser changes to "https." The "s" stands for "secure." In addition, both Netscape and Internet Explorer use special symbols to indicate that you're in a website's secure area. (Earlier versions of Netscape use a highlighted key. More recent versions of Netscape and all versions of Internet Explorer show a closed, highlighted lock.) Some browsers let you know that you're moving in or out of a secure area by notifying you with a special pop-up window that requires you to click "ok" before continuing.

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Protecting your credit card information: Secure Sockets Layer (SSL 128-bit) encryption scrambles your credit card number when you submit your order, making it completely unreadable as it travels over the Internet. For an additional layer of security, we encrypt every credit card number we store in our database.

How Is My Account Information Kept Secured?

FJAproducts.com pledges a safe and worry-free shopping experience. We use the industry standard for Internet security, Secure Sockets Layer (SSL 128-bit) encryption to scramble your personal and credit card information as it travels over the Internet during the checkout process. This encryption makes it impossible for anyone to read your information in transit. We protect all of your personal information, including your name, address, and credit card information. 

For an additional layer of security, we remove your personal information from our server once your order has been processed.  You personal information is then maintained on our in-house accounting database, which is NOT accessible from the Internet.

Does FJAproducts.com Use Cookies?

Currently, FJAproducts.com does not use cookies, however, with a customer recognition system in development, cookies will soon be implemented.  When implemented, Cookies will help us identify you when you visit FJAproducts.com. If you have a coupon or refer-a-friend discount from us or another site, this information may be stored in your cookie. We will not store your password or any personal information in your cookie.

If you want to prevent your browser from accepting cookies, set your browser options to let you know when you receive a new cookie, or turn off your cookies completely. You can find out how by reading the "help" portion of your toolbar on most browsers.

Contact FJAproducts.com

If you have more questions about this privacy statement, the practices of this site or your dealings with FJAproducts.com, e-mail support@fjaproducts.com, or write to us at:

FJAproducts.com
Customer Service
PO Box 341
San Marcos, CA 92079

or

FJAproducts.com
Customer Service
PO Box 1928
Bangor, ME 04401


 
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